Complaints & comments
Whether you wish to complain, make a suggestion or compliment one of our team, we welcome your feedback.
Something to Share?
We welcome your feedback, suggestions, or complaints about our service or facilities.
As part of our feedback procedure, we will:
- Treat feedback seriously and deal with your suggestion or complaint properly.
- Where possible, we will resolve your complaint within 7 working days. If further investigation is needed, or if your complaint relates to data protection, we will work to resolve it within 30 days.
- We will learn from complaints and take action to improve our service.
- Complaints are always treated with confidence.
What to do if you have a complaint
Please approach a member of staff in the Centre you are visiting. Most complaints can be sorted out quickly and informally and we prefer to alleviate your concerns at the time. If this is not possible, please select your centre below and complete our online feedback form.
Please note, if your request or complaint relates to data protection, please email our Data Protection Officer at dpo@circadiantrust.org and we will work to resolve it within 30 days.
For further guidance, please view our Customer Complaints and Comments Process (PDF).
