Get in touch
If you have any feedback about our services or facilities, or have any comments or complaints, we’d love to hear from you.
Speak to us at one of our Centres
Pop into your nearest centre and speak to a member of the team, or contact your local centre via the online contact form.
FAQs
If you want, you can check out our FAQs before you get in touch with a query. The answer you’re looking for might be there.
Opening times vary by centre and can change over bank holidays and for special events. Choose your centre to see its current opening hours, facilities and contact details.
You can join online or call us on 0300 333 0300. All memberships give you access to all five Active Lifestyle Centres, including the gyms, public swimming and group exercise classes.
Concessionary rates are available for juniors (11–17), full-time students and apprentices (18+), adults of state retirement age, and adults on qualifying benefits. Please bring proof of eligibility on your first visit – student ID and NUS cards are no longer accepted.
Members can book up to 8 days in advance, online or through the Technogym Training Coach app. The app also lets you check timetables, view your training programme and get notified about class changes.
Visit our Thinking of leaving us? page and choose the option that applies to you. Freezing is available for health and fitness memberships only. Once we receive your request, we’ll email you to confirm the expiry date of your membership.
We offer lessons for all ages and abilities, from babies through to adults, with no waiting lists – you can join at any time. Lessons are taught by qualified Swim England or STA teachers. Call us on 0300 333 0300 or send us an enquiry to get started.
Something to Share?
If you have a suggestion or would like to complain about our services or facilities, we always welcome your feedback. You can come in and see us, call us or fill in an online form.
As part of our feedback procedure, we will:
- Treat feedback seriously and deal with your suggestion or complaint properly
- Endeavour to resolve your complaint within 7 working days where possible, although in some cases it may take longer
- Learn from complaints and take action to improve our service
- Always treat complaints with confidence.
For further guidance, please view our Customer Complaints and Comments Process.
