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Information for Carers

We want to encourage everyone to take part in exercise and so we welcome anyone who needs help or support due to illness, frailty, disability, a mental health problem or an addiction, who cannot access our facilities without their carer’s support.

Facility and Activity Use

We wish to support customers needing care and those caring for someone. Free carer use of the facilities is available for some activities while the person being cared for is visiting. If the carer wishes to use the facilities on a more flexible basis, we offer a concessionary priced membership to all registered carers.

We recognise that there are many reasons that someone may need the support of a carer and these reasons are not just restricted to a physical disability. Therefore, if a participant requires a carer to attend the centre with them, the carer is welcome to take part in the same activity for free at the same time, even if they do not need to physically help the individual once they are in the centre. It’s expected that the carer stays in close proximity of the person they are caring for, especially if their needs put them at greater risk of having an accident, to ensure the person’s safety.

Free carer participation is not available for activities where bookings are needed as there are restricted spaces available. These are:

Gym & swimming pool

Eligible carers are welcome to use the gym or swimming pool at the same time as the person they are caring for, regardless of the person’s specific care needs, if the specific session does not require pre-booking.

Group exercise classes, wellbeing studio, court bookings and other bookable activities

Carers are welcome to accompany the person they are caring for but can’t pre-book to take part as there are restricted spaces available for these activities. The carer may enquire on arrival if there are any spaces available and, if so, they will be given a space free of charge.

If the carer wishes to pre-book activities so they can take part with the person they are caring for, then this is chargeable at the concessionary rate. Furthermore, if the carer wishes to use the facilities when not visiting with the person they are caring for, a concessionary membership rate can be offered on seeing proof of eligibility.

Concessionary Memberships for Carers Eligilbility

A free Active Card (lasting for 12 months) is available for carers who can provide proof of their eligibility from the list below. This proof can be any of the following as long as it has been issued in the past 12 months:

  • Attendance Allowance Letter (AA)
  • Carers’ Allowance Letter of Award
  • Disability Living Allowance Letter (DLA)
  • Carers Card UK.

If you have a specific requirement and need further assistance, please contact us on 0300 333 0300 and we will try our best to help you.